RETURN POLICY / Exchange Policy

Warranty Coverage?

This warranty covers parts purchased from hydrafitnessexchange.com against defects in material and workmanship when they are used for their intended purpose, under normal conditions and provided the unit they are installed on receives proper care. We recommend using a reputable fitness repair service to aid in the repair of your machine - see technician directory

Warranty For New Parts?

• Non-electronic parts carry a 15 day warranty, from delivery date of original order (RESTOCKING FEES APPLY)
• Electronic parts (USED) carry a 15 day warranty, from delivery date of original order. (Restocking Fees Apply)
• Electronic parts (NEW)  WE ALLOW 15 DAYS FOR YOU TO RECEIVE AND INSTALL THE PART, WE DO NOT TAKE RETURNS ON NEW BOARDS THAT GET INSTALLED BECAUSE AFTER YOU INSTALL IT IS NOW A USED BOARD AND HALF ITS VALUE IS DEPLETED.

Warranty For Used/ Refurbished Parts?

• Non-electronic parts carry a 30 day warranty, from delivery date of original order
• Electronic parts carry a 15 day warranty, from delivery date of original order. (Restocking Fees Apply)

HOW WILL HYDRAFITNESSEXCHANGE.COM SATISFY THIS WARRANTY?

hydrafitnessexchange.com will provide a replacement part at no additional charge (excluding and all shipping costs) for any part found by us to be defective due to workmanship or materials, provided you follow the stated return policy listed below. Note: We replace defective parts; we do not provide full refunds for defective parts. If you wish to RETURN a defective part rather than have the part replaced the refund is subject to both restocking and electronics inspection/testing fees.

WHAT IS NOT COVERED BY THIS WARRANTY?

This warranty does NOT cover:

• Parts for Residential equipment used in a Commercial or Income producing locations (Municipalities (Police & Fire), Health Clubs, Hotels, Corporate Fitness Centers, Schools, Senior Centers, or Home-Based Personal Training)
• Parts subjected to misuse, abuse or neglect, as determined by hydrafitnessexchange.com
• Parts altered, tampered with or damaged during installation or shipping. 

HOW DO I GET A REPLACEMENT PART?

Email hydrafitnessexchange.com at admin@hydrafitnessexchange.com, within the above specified warranty period, to obtain a Return Authorization (RA) number. Once you have the RA number you will be required to return the item within 30 days. ALL RAs EXPIRE 30 DAYS AFTER ISSUANCE. After we receive and inspect the defective part, we will ship out a replacement part within 15 days.

NOTE: We reserve the right to refuse replacement of the part if the item shows signs of not being covered by the warranty as noted above. Any parts returned to us that are determined to not qualify for replacement can be returned to you if you provide a return label for the return shipping of these items. We will hold the items for 30 days after you return them to us, after 30 days we will dispose them.

HOW DO I GET A RETURN AUTHORIZATION (RA) NUMBER?

Email us at support@hydrafitnessexchange.com to obtain an RA number to return parts. We will require you to provide the brand, model number and serial number from the exercise equipment when you Email. You must have an RA number to return parts to us. Parts returned without an RA WILL be refused and shipped back, collect, to the shipper.

RETURNS

• RA for a refund must be requested within 30 days of receipt of the product (15 days for electronic parts).
• All returns (except for defective parts) are subject to a 20% restocking fee.
• The RA number must be written on the outside of the box.
• Return the part, with shipping pre-paid, to hydrafitnessexchange.com (Hydra Returns), 6114 Madison Ct., Morton Grove, IL 60053
• Only non-used parts can be returned for a refund; if you install it, you own it. The above defective parts warranty is still in effect and we will replace parts returned and determined by us to be defective.
• We will NOT refund shipping & handling charges on any returned items; this includes defective parts.
• You may be required to send a picture of the model number/serial number from your equipment and parts comparison pictures for some RAs. If pictures are requested and the part is returned to us before pictures arrive, the RA will be handled as a normal refund and will be subject to the restock fee.
• Allow up to 30 days, from our receipt of the package, for your refund to be processed and issued back to you.
• We aggressively defend against charge backs and allow collections agency to collect on our behalf.

Hydra (Swap Meet) Exchange Policy?

The peer to peer part of our site, that is, the part that allows buyers and sellers to connect and consummate a transaction for parts and/or equipment carries only the warranty and guarantee that the seller in a given transaction provides. The Hydra Fitness Exchange is only the medium in which this transaction is carried out, so we are not responsible for ANY misrepresentation of parts and/or equipment. We are also not bound in any way to or liable for payments or refunds between buyers and sellers as this is also peer to peer. It’s up to the buyer to do their due diligence on not only the seller but also the part's integrity and its respective compatibility, performance, and guarantee.

We always suggest using a trained service technician to diagnose, repair and maintain your equipment to increase the probability of a seemless repair.

Only the Best,
hydrafitnessexchange.com